Thank you for shopping at BestPriceonParts.com. We strive to provide you with high-quality appliance parts to meet your repair needs. However, we understand that there may be instances where you may need to return a purchase or seek a refund. This Return and Refund Policy outlines our procedures and guidelines for such situations.
- Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
a) The request for return or refund must be made within 14 days from the date of delivery.
b) The item must be unused, in its original condition, and in the original packaging.
c) The item should not have any signs of damage, wear and tear, or alterations.
d) The original proof of purchase, such as the order number or receipt, must accompany the return request.
e) The return must comply with the terms specified in Section 2: “Exclusions.” - Return Shipping and Restocking Fee: There is no restocking fee but Customer will be responsible to cover return shipping cost .
- Exclusions
Due to the nature of the products we sell, we are unable to accept returns or provide refunds in the following circumstances:
a) Wrong Purchases: It is the customer’s responsibility to ensure that the part they purchase is the correct part for their repair needs. “We strongly emphasize that customers carefully review product descriptions, specifications, and compatibility information before making a purchase.” We cannot accept returns or provide refunds for items that were purchased incorrectly or do not fit the customer’s requirements.
b) Damaged or Altered Items: We cannot accept returns or provide refunds for items that have been damaged, altered, or used in any way.
c) Electrical Parts: For safety reasons, we are unable to accept returns or provide refunds for electrical parts, including but not limited to motors, control boards, and switches.
d) Special Orders: Items that are specially ordered or customized based on the customer’s request cannot be returned or refunded unless they are defective. - Return Process
To initiate a return or refund, please follow these steps:
a) Contact our customer service team within 14 days of delivery to request a return authorization.
b) Provide the order number or receipt, along with details of the item you wish to return.
c) Once your return is approved, you will receive a return authorization number and instructions on how to proceed.
d) Pack the item securely in its original packaging, including all accessories and documentation, and clearly mark the return authorization number on the package.
e) Ship the item back to us using a trackable shipping service. Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective item.
f) Upon receipt and inspection of the returned item, we will process your refund within 7 business days, excluding shipping costs. - Refund Options
Depending on the circumstances, refunds may be issued in the following forms:
a) Original Payment Method: If the payment was made by credit card, debit card, or PayPal, the refund will be issued to the original payment method.
b) Store Credit: In some cases, we may offer store credit as an alternative to a monetary refund. - Non-Refundable Fees
Shipping fees, including the original shipping cost and return shipping fees, are non-refundable unless the return is due to our error or a defective item. - Contact Us
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team by admin@bestpriceonparts.com
Please note that by making a purchase on BestPriceonParts.com, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing BestPriceonParts.com. We appreciate your understanding and cooperation.
Contact Us
Customer Support : 9:00 Am to 5: 00 Pm (Mon To Fri)
Address: 1522 55th Street , Brooklyn , New York 11219 , United States
Email: admin@bestpriceonparts.com
Phone: +1 347-836-9007